Privacy Policy

Introduction

Torwell is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Information We Collect

We collect information that you provide to us directly, including:

• Name and contact details when you request a consultation
• Email address and phone number
• Information you provide in consultation request forms
• Correspondence if you contact us

How We Use Your Information

We use the information we collect to:

• Respond to your consultation requests
• Schedule and conduct consultations
• Communicate with you about our services
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on your consent, which you provide when you submit a consultation request or contact us. You have the right to withdraw your consent at any time.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Third-Party Disclosure

We do not sell, trade, or transfer your personal information to third parties without your consent, except as required by law or to service providers who assist us in operating our website and conducting our business.

Cookies

Our website uses cookies to enhance your browsing experience. Please refer to our Cookie Policy for detailed information about the cookies we use.

Your Rights

Under UK data protection law, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Torwell

44 Castle Street, Cardiff CF10 1FX, United Kingdom

Email: [email protected]

Phone: +44 29 2039 81 55